Field Service Manager

Efficiently run your service business with ERPSuite Field Service Manager.

Provides a complete solution for your business to handle sales, customers, service and install orders, invoicing, inventory, document management, contracts, reporting, help desk, a

ERPSuite Service Management Software is a simple yet powerful application that is designed to help you reduce operational costs while improving customer experience and workforce efficiency.

 

The service management software allows you to track services and manage your staff more efficiently. It provides a 360 view of your operations, enabling you to keep track of your jobs, customers, invoices and schedules online.

 

The Work Order Management & Preventive Maintenance program allows users to plan, schedule, create and assign work orders and track work cost. The fully integrated system provides real-time access to the inventory module, eliminating data duplication and inconsistency.

  • Create, submit, approve, track, and manage work orders in real-time
  • PM Planning and auto-scheduling of work order on due dates
  • Maintain equipment data, history and costs
  • Improve operational efficiencies

With our Service Management System, managers and technician can track and update work status through their laptops or mobile applications, providing instant work status update to the customer and supporting staff.

 

Features

  • Increase productivity, improve customer loyalty, and save more time each day
  • Gain greater control of jobs and service personnel.
  • Track work orders and service cost including labor, material and service charges.
  • Create and dispatch work orders across multiple business units, region or locations.
  • Simple, easy to use interface for technician/repair men to enter work status.
  • Ability to configure workflow behaviors
  • User-definable email notification and screen alert capabilities
  • User-definable service code with labor, material and service charges
  • Generate billings and service reports
  • Track job time, response time, machine downtime and other metrics
  • Mobile work order integration

 

Screenshots

Service Dashboard
PM Plan, Scheduling
Service Requests / Work Orders
Work Details
Job Costs
Service Log