Sage CRM Software

Sage CRM is an easy-to-use, fast-to-deploy on-site CRM solution with out-of-the-box but configurable business processes. Its wireless and Internet-based suite of applications provides enterprise-wide access to vital customer information-anytime, anywhere-so you can manage your business with an integrated approach to inside and field sales automation, customer care, and marketing.

 

Sage CRM Solutions deliver the robust functionality you require to meet your customer relationship management (CRM) needs and the flexibility you demand to accommodate the unique ways you do business. Designed to support all aspects of customer relationship management, Sage CRM is rapidly deployable in-house or as a hosted application. Even more, Sage CRM seamlessly integrates with your Sage Software back-office accounting applications.

 

Sage CRM Architecture

 

SageCRM features include :

Sales Automation

  • Take complete control of your sales pipeline by empowering sales teams to effectively manage, forecast and report on all phases of the sales cycle
  • Improve sales performance with sales automation tools that help sales professionals find and retrieve vital information quickly and easily. SageCRM provides a snapshot of the sales cycle from first contact to final sale, allowing sales teams to effectively analyze and manage the sales pipeline from within the CRM solution.

Marketing Automation

  • Track ROI of your marketing programs by automating, tracking and analyzing every marketing campaign, from one-time e-mail communications to multi-faceted marketing programs
  • Manage and track every element of your campaigns with SageCRM. View activities, objectives, leads generated, and lead follow-up, and drill down to specific activities within a campaign. This user-friendly CRM solution provides you an in-depth view of your campaigns and enables you to eliminate the guesswork and put your company’s marketing resources to their best use.

Customer Care

  • Resolve customer issues efficiently by providing customer service professionals with user-friendly tools to access relevant customer data including purchases, call and escalation histories, interactions, e-mail, and documents sent and received.

Outlook Integration

  • Microsoft Outlook runs within the framework of your SageCRM solution and has complete, two-way synchronization with Outlook contacts, calendar (appointments), and tasks, in addition to full-featured e-mail integration.

Mobile/Wireless PDA Access

  • The benefits of real-time access to your CRM solution are numerous and can have a positive impact on your business performance and profits. Placing customer information at the fingertips of mobile professionals ensures they always have the most up-to-date information.

Application Integration

  • Integration between SageCRM and back-office accounting and financial applications provides organizations with a holistic CRM solution that offers a complete view of all customer interactions that is essential for making more insightful business decisions.

Offline Synchronization

  • A comprehensive CRM solution enables organizations to guarantee their sales and customer care professionals have access to critical data - regardless of whether or not they have an internet connection.

Productivity Tools

  • To optimize the rich sales automation functionality and marketing and service features, SageCRM has sophisticated configuration capabilities, automated process workflow, as well as computer telephony integration (CTI), Web Self Service, and more.

Sage CRM Resources