Maintenance Services & Support
Software Maintenance
SEG IT software maintenance and support program can help you maximize your software investments. With a standard or premier membership, you can stay up to date on the latest technology improvements by automatically receiving software updates and maintenance releases. Additionally, you can reduce your application development time with direct access to technical support from SEG IT software consultants.
Some of the ongoing maintenance services provided by SEG IT include:
- Software assistance and troubleshooting
- Service pack installation
- Data verification
- Version upgrades and bug-fixing
Depending on your needs, SEG IT has the software maintenance and support program for you. Sign up today to:
- Stay up to date on the latest technology improvements by automatically receiving software updates and maintenance releases.
- Minimize risk of downtime and gain the convenience of direct support from our software consultants.
- Gain knowledge and resources from SEG IT to optimize solution performance and business processes.
- Reduce the total cost of operating your IT infrastructure.
Hardware Maintenance
SEG IT provides system maintenance and network support services. Some of the maintenance services provided by SEG IT include server support, desktop support, data recovery, data management, system upgrade and more.
SEG IT perform routine maintenance services to its customers. Under our maintenance, SEG IT provides 25 point system health check, remove unnecessary files , ensures anti-virus and spyware are up to date and perform necessary system update.
| Maintenance Packages | Basic Maintenance | Standard Maintenance | Advanced Maintenance | Premium Maintenance |
|---|---|---|---|---|
| Hardware Support | ||||
| PCs/Notebooks |  |
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| Servers | |
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| Printers | |
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| Faxes | |
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| Scanners | |
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| Cisco iPhones | |
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| Coverage Hours | ||||
| Email / Web Coverage |
24 x 7 |
24 x 7 |
24 x 7 |
24 x 7 |
| Help Desk Coverage |
business hours |
business hours |
business hours |
24 x 7 |
| On-site Technical Coverage |
business hours |
business hours |
business hours |
24 x 7 |
| On-site Response Time | ||||
| Severity Critical |
not guaranteed |
1 business day |
4 business hours |
TBD* |
| Severity High |
not guaranteed |
1 business day |
4 business hours | TBD* |
| Severity Medium |
- |
2 business days |
1 business day |
TBD* |
| Severity Low | - | 3 business days | 2 business days | TBD* |