Maintenance Services & Support

Software Maintenance

SEG IT software maintenance and support program can help you maximize your software investments. With a standard or premier membership, you can stay up to date on the latest technology improvements by automatically receiving software updates and maintenance releases. Additionally, you can reduce your application development time with direct access to technical support from SEG IT software consultants.

 

Some of the ongoing maintenance services provided by SEG IT include:

  • Software assistance and troubleshooting
  • Service pack installation
  • Data verification
  • Version upgrades and bug-fixing

 

Depending on your needs, SEG IT has the software maintenance and support program for you. Sign up today to:

  • Stay up to date on the latest technology improvements by automatically receiving software updates and maintenance releases.
  • Minimize risk of downtime and gain the convenience of direct support from our software consultants.
  • Gain knowledge and resources from SEG IT to optimize solution performance and business processes.
  • Reduce the total cost of operating your IT infrastructure.

 

 

Hardware Maintenance

SEG IT provides system maintenance and network support services. Some of the maintenance services provided by SEG IT include server support, desktop support, data recovery, data management, system upgrade and more.

 

SEG IT perform routine maintenance services to its customers. Under our maintenance, SEG IT provides 25 point system health check, remove unnecessary files , ensures anti-virus and spyware are up to date and perform necessary system update.

 

Maintenance Packages Basic
Maintenance
Standard Maintenance Advanced Maintenance Premium Maintenance
Hardware Support        
PCs/Notebooks yes yes yes yes
Servers yes yes yes yes
Printers yes yes yes yes
Faxes yes yes yes yes
Scanners yes yes yes yes
Cisco iPhones yes yes yes yes
Coverage Hours        
Email / Web Coverage
24 x 7
24 x 7
24 x 7
24 x 7
Help Desk Coverage
business hours
business hours
business hours
24 x 7
On-site Technical Coverage
business hours
business hours
business hours
24 x 7
On-site Response Time        
Severity Critical
not guaranteed
1 business day
4 business hours
TBD*
Severity High
not guaranteed
1 business day
4 business hours TBD*
Severity Medium
-
2 business days
1 business day
TBD*
Severity Low - 3 business days 2 business days TBD*