Service Management System
SEG IT work order & service management software is a simple, powerful and inexpensive program for you to manage your business operations and services. The service management software allows you to track services and manage your staff more efficiently. It provides a 360 view of your operations, enabling you to keep track of your jobs, customers, invoices and schedules online.
With our Service Management System, managers and technician can track and update work status through their laptops or mobile applications, providing instant work status update to the customer and supporting staff.
Service Management Key Features:
- Increase productivity, improve customer loyalty, and save more time each day
- Gain greater control of jobs and service personnel.
- Track work orders and service cost including labor, material and service charges.
- Create and dispatch work orders across multiple business units, region or locations.
- Simple, easy to use interface for technician/repair men to enter work status.
- Ability to configure workflow behaviors
- User-definable email notification and screen alert capabilities
- User-definable service code with labor, material and service charges
- Generate billings and service reports
- Track job time, response time, machine downtime and other metrics
- Mobile work order integration
Service Request Summary
Work Order Details
